Understanding the Chick-fil-A Class-Action Lawsuit Settlement: What You Need to Know

Recent developments in the Chick-fil-A class-action lawsuit settlement have caught the attention of consumers across the United States. This case, which revolves around allegations of deceptive delivery fee practices by the popular fast-food chain, has reached a significant milestone with the announcement of a settlement agreement. In this article, we’ll explore the key aspects of the Chick-fil-A class-action lawsuit settlement, including eligibility criteria, claim submission processes, and the implications for affected customers.

The Background of the Chick-fil-A Lawsuit

The lawsuit, filed in Georgia, accused Chick-fil-A of misleading customers about delivery fees during the COVID-19 pandemic. Plaintiffs alleged that the company advertised free or low-cost delivery on its app and website, only to impose hidden charges by marking up food prices on delivery orders. For instance, an order of 30 chicken nuggets could cost $5 to $6 more when ordered for delivery compared to in-store prices. Chick-fil-A has denied all allegations of wrongdoing but has agreed to a settlement to resolve the claims.

Details of the Settlement

The Chick-fil-A class-action lawsuit settlement amounts to $4.4 million, comprising a $1.45 million cash fund and a $2.95 million gift card fund. Eligible customers can receive up to $29.25 in cash or a gift card as part of the settlement. This amount, however, may be adjusted based on the total number of claims received, with more claims potentially leading to a lower distribution per claimant.

Who is Eligible?

Eligibility for the Chick-fil-A class-action lawsuit settlement is specific to residents of Florida, Georgia, California, New York, and New Jersey who placed delivery orders on the Chick-fil-A One app or the company's website between November 1, 2019, and April 30, 2021. Eligible customers have been notified via email by the settlement administrator.

How to File a Claim

The deadline for submitting a claim is February 15, 2024. Claimants must use the Unique ID provided in the email from the settlement administrator to complete the claim form. The form can be submitted online or via mail. It's important for eligible customers to act promptly, as the window for submitting claims is limited.

Implications for Consumers

The Chick-fil-A class-action lawsuit settlement highlights the importance of transparency in pricing, especially in the fast-growing food delivery sector. The case underscores the need for companies to clearly communicate any additional charges associated with delivery services. For consumers, it serves as a reminder to be vigilant about the terms and conditions of delivery services, particularly regarding pricing.

What's Next for Chick-fil-A?

While Chick-fil-A has agreed to the settlement, the company has not admitted to any guilt or wrongdoing. Moving forward, Chick-fil-A has added a notice on its website indicating that item prices may be higher for delivery orders. This step is likely in response to the lawsuit and aims to provide greater clarity to customers about potential price differences between in-store and delivery orders.


The Chick-fil-A class-action lawsuit settlement is a significant development for both the company and its customers. It serves as a cautionary tale for businesses about the importance of transparent pricing practices. For consumers, it's a reminder to stay informed and understand the terms of service, especially when it comes to delivery fees. As the deadline for claim submissions approaches, eligible customers should take the necessary steps to file their claims and participate in the settlement.

For those affected by the Chick-fil-A class-action lawsuit settlement, this is an opportunity to seek compensation for the alleged deceptive practices. It also reinforces the broader message that companies must prioritize transparency and fairness in their dealings with customers, particularly in an era where delivery services are becoming increasingly commonplace.

As we continue to monitor the developments of this case, it's clear that the Chick-fil-A class-action lawsuit settlement will have lasting implications for the fast-food industry and consumer rights. Stay informed and take action if you're eligible for a claim, as this settlement marks a pivotal moment in the ongoing conversation about fair business practices and consumer protection.


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